Front office assistant

This is an on-site role in our counseling practice. You'll support both our clinical work and our day-to-day operations.

What you will do

• Greet clients and make them feel welcome, and answer phones.
• Respond to clients by phone, email, and the website.
• Schedule appointments, manage client documentation, and collect payments.
• Coordinate groups and workshops: scheduling, sending reminders, and collecting and processing payments.
• Screen prospective clients for fit with the practice's services and assign them to the right team member.
• Maintain and organize shared files, documents, and administrative resources in Google Drive.
• Manage and audit our practice management system (SimplePractice), and work with its technical support when needed.
• Document office procedures and workflows.
• Protect HIPAA-protected material and dispose of it properly.
• Help with promotional material across digital platforms.
• Support limited online research and mental health related operations.

Qualifications

• A high school diploma is required. Some college is preferred, ideally an associate or bachelor's degree; strong related experience can substitute for college.
• Past experience showing the organization skills to manage records, filing, billing, sensitive materials, and scheduling.
• Basic fluency with Word, Google Sheets, PowerPoint, Adobe, Zoom, and Google Drive, and the ability to learn new software such as SimplePractice quickly.
• Self-driven and able to work with limited supervision while working closely with the team.
• Reliable, mature, and personable, with good written and verbal communication skills.

Please apply only if you meet these requirements. General marketing experience is a plus but not required.

For counseling students

• We offer a mentoring program for LMFT students and anyone interested in entering the field of psychology.
• The office is also an associate site for LPC Associates and LMFT Associates, including graduating and recently graduated students.